- All items will be shipped in standard shipping boxes unless otherwise requested. All orders are shipped via USPS or UPS. Most Orders Ship Same Day when placed before 12 p.m.
- Orders are shipped USPS First Class Mail or UPS ground.
- Orders will be shipped to address provided during the check-out.
- Most orders are processed within 24 hours, but some custom orders may take up to 7-15 business days.
- We only ship with in the United States.
- Tracking information will be emailed to you when the item is shipped. You can always email Riverdogshop.com for any questions.
RETURNS | REFUND | EXCHANGES
- Damages from shipping must be reported within 2 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to Riverdogshop.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier.
- River Dog Shop will file a carrier claim on your behalf. We will replace the damaged goods or issue a credit on a future order only.
Please reach out for any questions.