Policies

SHIPPING

• All items will be shipped in standard shipping boxes unless otherwise requested. All orders are shipped via USPS or UPS.  Most Orders Ship Same Day when placed before 12 p.m.
• Orders are shipped USPS First Class Mail or UPS ground.
• Orders will be shipped to address provided during the check-out.
• Most orders are processed within 24 hours, but some custom orders may take up to 7-15 business days.
• We only ship with in the United States.
• Tracking information will be emailed to you when the item is shipped. You can always email Riverdogshop.com for any questions.

 

RETURNS | REFUND | EXCHANGES

• Damages from shipping must be reported within 2 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to Riverdogshop.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier.
• River Dog Shop will file a carrier claim on your behalf. We will replace the damaged goods or issue a credit on a future order only.

Please reach out for any questions.