• All items will be shipped in standard shipping boxes unless otherwise requested. All orders are shipped via USPS or UPS.  Most Orders Ship Same Day when placed before 12 p.m.
  • Orders are shipped USPS First Class Mail or UPS ground.
  • Orders will be shipped to address provided during the check-out.
  • Most orders are processed within 24 hours, but some custom orders may take up to 7-15 business days.
  • We only ship with in the United States.
  • Tracking information will be emailed to you when the item is shipped. You can always email Riverdogshop.com for any questions.



  • Damages from shipping must be reported within 2 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to Riverdogshop.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier.
  • River Dog Shop will file a carrier claim on your behalf. We will replace the damaged goods or issue a credit on a future order only.

Please reach out for any questions.